Our Terms and Conditions
Clinics
In the event you need to cancel your position within one of our clinics, 72hrs notice is required for full refund.
2:1 sessions
In the event you need to cancel your pre-booked session with us, 48hrs notice is required for a full refund. We will try hard to fit you in elsewhere if our calendar allows!
Coaching planner & player diaries
Your diary or planner order will be shipped between 1-2 business days.
Once dispatched, please allow for time in transit as per postal service delivery timeframes (outlined below).
We do ship to PO Boxes within Australia.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Shipping rates & delivery estimates
We offer AU Flat Rate Shipping for $8
Delivery can vary between 3-5 business days depending on location.
Delivery delays can occasionally occur.
We are very happy for local pick-up from Ferny Hills or from us at whatever courts we are at during the week! Just message us to make those arrangements.